Activity Assistant is WMFS' system for activity management, information collection and reporting. Built in-house, it is used to support everything from home safety assessments through to staff CPD. The system is commercially valuable too, being offered as a managed service to other regional fire services.
Without in-house UX expertise, WMFS came to IE GDS to make the application fully responsive for use on mobile devices by staff in the field, and sort out the cluttered, dated design.
The UX consultants at IE GDS listened to users and business owners to understand the purpose of every system feature and prioritise content. Our designers and developers acted as an extension of the in-house team, supporting them to adapt the system to fit the recommended UX.
We redesigned the application to improve the user journey and direct users to complete the most important tasks required of them. The intuitive new interface groups all associated actions together, with a virtual ‘record card’ that can be flipped to reveal additional functionality and menu items on the reverse. The whole application now has a fresh, modern, uncluttered look.
IE GDS subsequently redesigned six partner apps to match the improved front end user experience and accessibility of the main app.