LABC urgently needed to deliver key services via digital channels and to improve their digital profile to better communicate and engage with members.
Expectations were high and timescales were short – not least because they had already invested heavily in a detailed, written specification document for a proposed new digital service platform. Having already taken 12 months to produce the spec document, not a single line of code had yet been written, and as the business continued to evolve at a pace, the spec was out of date even before the ink had dried.
After a brief discovery phase IE GDS recommended ditching the specification entirely in favour of employing a semi-Agile, multi-Sprint, phased development process – a Rapid Prototyping approach with quick-fire develop and release cycles that would deliver wave after wave of measurable progress.
Wireframes and site structure were quickly followed by user journey mapping for both members and public users. IE GDS built the responsive digital services website to incorporate both standard and member areas. Logged in users can track and manage planning applications through their lifecycle whilst being supported with high quality, searchable content including resources, information and guidance, how-to videos, instruction PDFs and web forms.
The new site has received great feedback from users. IE has since added an award entry and management service and has been invited to work with the Scottish arm of LABC: LABSS, building a responsive website to provide information about building standards in Scotland.