Career Ready’s ambitious growth objectives could not be realised without first reducing the level of admin required to run the national programme. As well as needing a digital platform to attract, on-board and match employers, volunteers and schools, they also urgently needed a digital service with the features, information and tools necessary for all stakeholders to manage and evaluate the programme.
With a detailed business systems and workflow analysis in hand, IE GDS began a discovery phase, honing an iterative digital strategy to simplify the process, aligned with an Agile development approach. We implemented a new, scalable, digital service platform that enables Career Ready to deliver their programmes smoothly and efficiently.
IE GDS developed an automated process for volunteer registration and communications, reducing the average admin overhead per applicant by 80%. A personalised, automated email engagement programme drives improved communications to volunteers to keep them warm, while Disclosure and Barring Service (DBS) checks are carried out.
Subsequent phases included:
- Third party integration with Salesforce CRM student registration system to capture details of student qualifications and interests. These are logged in Salesforce and shared with regional managers and school coordinators to track the status of students throughout recruitment and on-boarding.
- Additional functionality for managing student registrations, matching students with volunteer mentors, managing internships and reporting on the impacts of the programme. Simple user guides and online training tools have been provided to all stakeholders throughout the development to facilitate the change and key supporters were involved at every stage.
- Additional functionality to match students with appropriate mentors based on location and specialisms and to facilitate the efficient booking of interviews. Those with responsibility for running the programme locally are informed of progress and any actions required.